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Privacy Information

Privacy Information for Lifetribute.com.au

This privacy statement is made on behalf of Web Matrix Pty Ltd. (ABN 25 100 750 016) operator of this site. All references to "Web Matrix", "Life Tribute", "we", "us" or "our" in this policy are references to Web Matrix Pty Ltd.

The Website is owned and operated by Web Matrix Pty Ltd located in Australia. Personal information gathered in connection with your use and/or purchase of the services on the Website will be collected, stored and processed in Australia. In using the Website you grant permission for the transfer, storage and use.

Our information handling policy

We are committed to ensuring the privacy of your information. We recognise that you, as a user of Life Tribute or visitor, are concerned about your privacy, confidentiality and security of information that we may hold about you.

We are bound by the National Privacy Principles contained in the Privacy Act 1988 (Cth). The Privacy Act and general law, place strict requirements on us to treat any information that we hold about you as confidential. This privacy statement details how we handle and protect that information.


The information we collect

The information we collect from you may include the following:

  • Your name;
  • Your age;
  • Your postal address;
  • Your phone number;
  • Your e-mail address;

You, as the user of Life Tribute are responsible for providing accurate and up-to-date information (see Terms and Conditions).

Where we collect information

In most instances information about you will be collected from our online Life Tribute registration form, which may be completed on your behalf by a funeral home director or funeral home staff member.

Life Tribute users

For security reasons, when you log into Life Tribute we may collect information about you from your Life Tribute login details. This information will only be used to identify who you are and who is using the Life Tribute website.

Family history, messages, eulogies and other notices posted by users on the website may include information on the living. While we advise Life Tribute users to be sensitive to privacy issues, we have no control over the content of these posts. If such a post violates our Terms and Conditions, you may notify us at "report abuse" and we will help work toward resolving the issue.

You may provide information about yourself to the website users, through family history, messages, eulogies and other notices, but only at your choice. If provided on Lifetribute.com.au, the data is, of course, public. Participation in public areas and community services is at your discretion.

Life Tribute visitors

When you visit our Life Tribute website our web server may collect the following types of information for statistical purposes:

  • the number of users who visit the Life Tribute web site;
  • the date and time of each visit;
  • the pages accessed;
  • the type of browser used;

No attempt is made to identify individual users from this information.

The Life Tribute website may contain links to web sites of third parties. If you access those third party web sites they may collect information about you. We Do Not collect information about you from or for third parties. You will need to contact them to ascertain their privacy standards.

To gain full access to the users-only areas, a username, e-mail address and appropriate registration information is required. The Lifetribute.com.au site may be partially advertiser supported, you may not "turn off" the advertising that appears on Lifetribute.com.au pages.

IP Addresses

We do use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address may also be used to gather broad demographic information such as geographic distribution of our members and may be used to "geolocate" our members to allow us to provide services appropriate to your area of residence.


A cookie is a small text file placed on your computer hard drive by a web page server. Cookies may be accessed later by our web server. Cookies store information about your use of our web site. Cookies also allow us to provide you with more personalised service when using our web site.

Web Matrix may use cookies to:

  • determine whether you have previously used the Life Tribute web site;
  • identify the pages you have accessed;
  • facilitate administration of the site and for security purposes.

Most web browsers are set to accept cookies but you may configure your browser not to accept cookies. If you set your browser to reject cookies you may not be able to make full use of the Life Tribute web site.

Uses and disclosure of information

We will only use or disclose the information collected about you for the purpose for which it was collected, for related purposes which you would reasonably expect us to use or disclose the information for, or where you have consented to us using or disclosing the information.

We may use your personal information to:

  • open a Life Tribute account for you;
  • maintain your account;
  • send information to you regarding upgrades, new features;
  • respond to any specific requests you may make of us;
  • notify you of any products or services that may be of interest to you;
  • audit and monitor the services we provide to you;
  • update your personal files;

E-mail address

We may use your e-mail address, for example, to provide you with information about a particular service or respond to a communication you may have sent to us.

If you register with our Life Tribute services we may communicate with you through e-mail, we may also use your e-mail address to advise you of upgrades and changes to the service.

We may send you electronic mail or other mail to you, for the purpose of informing you of changes or additions to Lifetribute.com.au

Security and retention policy

We are committed to ensuring the security of information that we hold about you. We take all reasonable steps to ensure that the information we hold about you is stored securely, whether in a physical or electronic form.

If you use the Internet to communicate with us, you should be aware that there are inherent risks in transmitting information over the Internet. Web Matrix does not have control over information while in transit over the Internet and we cannot guarantee its security.

Any personal information that we no longer require is destroyed.

We reserve the right to disclose aggregated user statistics, such as "32% of our users are male" or "17% of our users have attended reside in Victoria" in order to describe our services to prospective partners, advertisers, and other third parties. Under protection of confidentiality agreements, Life Tribute may match common user information, such as name, address and phone number with third party data to avoid duplication and prevent errors.

Third Party Websites

If you click away from lifetribute.com.au to visit the site of any third party advertiser or sponsor, you may be asked for your credit card or other personal information in order to purchase or use products and services offered. These companies have their own privacy and data collection practices. We have no responsibility or liability for these independent policies. You should therefore review their privacy policies carefully if you have concerns about how your information may be used. (combine with above information re links to third parties)

Access and correction

You as the user of Life Tribute are responsible for ensure your details and information you supply is accurate and up-to-date at all times (See Terms and Conditions).

If there is an error with our information or our information is incomplete, you can advise us by contacting support@lifetribute.com.au and we will, if needed, correct or add information on your behalf.

Contacting Us

If you have any questions about this Privacy Statement, the practices of or your dealings with this Website, you can contact: info@lifetribute.com.au or use the Feedback form on the help page.